Return Policy

RETURNS

At Kidd Epps Art Shop, we take ownership in the exceptional quality and craftsmanship of our products. Our attention to detail in design, material and construction is our priority, and so is our commitment to customer satisfaction.

 

RETURNING MERCHANDISE

Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of order delivery or purchase from a store.

When returning an item, please complete the information on the back of your packing slip, and use the return address label we provide. Pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records.

Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.

 

STOCKED FURNITURE

We carefully inspect every item prior to shipping, and also require your inspection and signature upon delivery. Should you discover a defect, however, please contact us immediately.  

STOCKED NON-FURNITURE ITEMS

We accept returns for Non-Furniture Items within 30 days, with proof of purchase.

 

CUSTOM ORDERS

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.

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